pak111 Privacy Policy

1. Overview

pak111 operates the online gaming platform available at pak111.onl. This Privacy Policy applies to all Pakistani players who register an account, make a deposit or withdrawal, use any game on the platform — including slots, fish games, bingo, cricket betting, PSL markets and sports betting — or contact our support team.

This policy describes what personal data we collect, why we collect it, how we handle and protect it, and what choices you have as a user. It applies to the pak111 website and the pak111 mobile app. By registering on pak111 you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described here.

This Privacy Policy forms part of our overall agreement with you and should be read alongside our Terms and Conditions and our Responsible Gaming guidelines.

2. Data We Collect

pak111 collects only the data that is genuinely necessary to run your account and deliver our services. Here is a clear breakdown of what we collect:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data beyond what is strictly required for identity verification.

3. How We Collect Your Data

pak111 collects your data through the following channels:

• Direct registration: When you create an account on pak111, you provide your name, contact details and date of birth directly to us.
• Identity verification: When we ask you to verify your identity, you submit copies of your CNIC, passport or other documents directly through your account dashboard.
• Deposits and withdrawals: When you make a payment through JazzCash, Easypaisa, Raast, bank transfer or card, transaction details are shared with us by the payment provider to confirm the transaction.
• Platform use: As you use pak111 — browsing the site, playing games, placing bets on cricket or PSL — our systems automatically log certain technical data including your IP address, device information and session activity.
• Cookies and similar technologies: Our website and app use cookies to maintain your session, remember your preferences and gather analytics data. See Section 7 for full details.
• Support interactions: When you contact our support team via email or live chat, we record the conversation for quality assurance and dispute resolution purposes.

4. How We Use Your Data

pak111 uses your personal data for the following purposes:

• Account management: Creating and maintaining your pak111 account, verifying your identity and age, and managing account security.
• Payment processing: Processing PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card — and maintaining an accurate record of all transactions on your account.
• Game and platform delivery: Providing access to all pak111 game categories, settling bets and winnings correctly, and delivering a smooth experience across the website and app.
• VIP programme: Tracking VIP points earned through real-money gameplay, managing tier progression and delivering tier-specific benefits.
• Promotions and bonuses: Determining your eligibility for welcome bonuses, reload bonuses, cashback offers and other promotions; tracking bonus wagering requirements and expiry.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour, enforcing deposit limits and session reminders you have set, and processing self-exclusion requests.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, unauthorised account access, abuse of bonus systems and any other activity that violates our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes and providing assistance with your account.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how Pakistani players use pak111 and to improve the platform, add new games and enhance the overall experience.
• Communications: Sending you transactional messages about your account — deposit confirmations, withdrawal updates, security alerts — and, where you have opted in, promotional communications about new games, promotions and VIP offers.

pak111 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for investigation, a member of our compliance team reviews the case before any action is taken.

5. Payment Data and PKR Transactions

All financial transactions on pak111 are processed in PKR (Pakistani Rupees). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a Pakistani bank-issued card, the relevant payment provider shares transaction confirmation data with pak111.

pak111 does not store your full card number, JazzCash PIN, Easypaisa PIN or any other payment authentication credentials. These are handled entirely by your payment provider and never pass through pak111's systems.

What pak111 does retain is the transaction record — the amount, the payment method type (e.g., "JazzCash"), the transaction timestamp and a reference number. This is necessary for accurate account balance management, for resolving any payment disputes and for compliance with our financial record-keeping obligations.

Withdrawal requests are processed only to payment methods that have been verified as belonging to the account holder. We do not process payments to third-party accounts under any circumstances. This protects you and ensures your funds reach the right destination.

6. Data Sharing

pak111 does not sell your personal data. We do not share it with third parties for their own marketing purposes. The only circumstances under which your data is shared with external parties are:

• Payment providers: JazzCash, Easypaisa, Raast and banking partners receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Identity verification services: Where third-party identity or age verification is used as part of our Know Your Customer (KYC) process, your submitted identity documents may be processed by a specialist verification provider. This is done solely to confirm your identity and age.
• Game software providers: The third-party studios that supply slot games, fish games and other game categories on pak111 may receive your Player ID and session data as necessary for game delivery and technical support. They do not receive your full identity or payment data.
• Analytics providers: pak111 uses analytics tools to understand platform usage. Data shared with analytics providers is aggregated and anonymised where possible. We do not share identifiable personal data with analytics providers.
• Legal and compliance obligations: Where we are required by law, court order or regulatory authority to disclose personal data, we will do so. We will notify you where legally permitted to do so.
• Business transfer: In the event of a merger, acquisition or sale of pak111's business, your account data may be transferred to the new operator. You will be notified of any such transfer and the new operator will be bound by terms no less protective than this Privacy Policy.

All third parties who process data on pak111's behalf are contractually required to handle your data securely and to use it only for the specific purposes for which it was shared.

7. Cookies and Tracking Technologies

pak111 uses cookies and similar technologies on our website and mobile app. Cookies are small text files stored on your device that help us deliver a better, more personalised experience and keep your session secure.

The types of cookies pak111 uses:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, maintain your account state and ensure deposits and withdrawals are processed securely. You cannot opt out of essential cookies while using pak111.
• Preference cookies: These remember settings you have chosen — such as your preferred game category or language preference — so you do not have to reset them every visit.
• Analytics cookies: These help us understand how Pakistani players use pak111 — which pages are visited most, how long sessions last, and where users encounter issues. This data is aggregated and used purely to improve the platform.
• Security cookies: These assist our fraud detection systems by flagging unusual patterns, such as a login from a new device or location, so we can take appropriate action to protect your account.

pak111 does not use advertising or third-party marketing cookies. We do not allow external advertising networks to place cookies on pak111 or to track your behaviour across other websites via our platform.

You can manage cookie preferences through your browser settings. Disabling cookies other than essential ones will not prevent you from using pak111 but may affect certain features and personalisation.

8. Data Security

pak111 takes data security seriously and applies industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Security measures we have in place include:

• Encryption in transit: All data transmitted between your device and pak111's servers is encrypted using TLS (Transport Layer Security). This applies to logins, deposits, withdrawals and all account activity.
• Encrypted password storage: Your password is never stored in plain text. We use one-way hashing so that even pak111 staff cannot see your password — only you know it.
• Access controls: Access to personal data within pak111 is restricted on a need-to-know basis. Only staff members who genuinely need access to perform their role can view account data, and all such access is logged.
• Fraud detection systems: Automated systems monitor account activity around the clock to detect suspicious patterns — unusual login locations, abnormal transaction volumes or signs of account takeover — and flag them for review.
• Regular security reviews: pak111's technical infrastructure is subject to ongoing security monitoring and periodic review to identify and address vulnerabilities.

While we take every reasonable precaution, no internet platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password for your pak111 account and do not share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.

9. Data Retention

pak111 retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data and the reason it was collected:

• Account and identity data: Retained for the lifetime of your account and for a period after closure as required by our financial record-keeping and anti-fraud obligations.
• Transaction records: All PKR deposit and withdrawal records are retained for a minimum of five years after the transaction date. This is standard practice for financial service providers and helps resolve any disputes that may arise long after a transaction takes place.
• Gaming activity data: Retained for the account lifetime and for a period after closure. Aggregated, anonymised gaming data may be retained indefinitely for platform analytics.
• Support communications: Chat logs and email correspondence are retained for a minimum of two years after the conversation closes, to allow reference in case of future disputes.
• Technical and security logs: IP address logs and security event records are retained for a rolling period to support fraud investigations and security monitoring.

When data is no longer required for any of the above purposes, pak111 deletes or anonymises it in a secure manner. You may request deletion of your personal data at any time (see Section 10), subject to our legal and compliance obligations which may require us to retain certain records regardless of your request.

10. Your Rights Over Your Data

As a pak111 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 13.

• Right of access: You can request a copy of the personal data pak111 holds about you at any time. We will provide this within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to ask us to correct it. For most account details you can update these directly through your account dashboard.
• Right to erasure: You may request that we delete your personal data. We will action this where we have no legal or compliance obligation to retain the data. Where retention is legally required — for example, for financial transaction records — we will explain this clearly and delete all data that is not subject to such an obligation.
• Right to restriction: You can ask us to pause processing of your data while a query or complaint is being resolved.
• Right to object: You can object to certain types of processing, including direct marketing communications. If you no longer wish to receive promotional emails or notifications from pak111, you can opt out through your account notification settings or by contacting support.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used format so you can transfer it if you choose.

We will respond to all data rights requests promptly. Where a request is complex or we receive a large number simultaneously, we may take up to 30 days to respond, but we will acknowledge your request and keep you updated throughout.

11. Minors and Under-18 Protection

pak111 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires players to confirm their date of birth and we carry out age verification checks to enforce this requirement.

If we discover — through our own checks, through a parent or guardian's report, or by any other means — that a player under the age of 18 has registered an account or used pak111, we will immediately close that account, reverse any transactions where possible and delete the personal data associated with that account.

If you are a parent or guardian and believe that someone under 18 in your household has accessed pak111, please contact our support team immediately. We will act without delay. We also strongly recommend using device-level parental control tools to prevent minors from accessing online gaming platforms.

12. Changes to This Privacy Policy

pak111 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes — for example, if we start collecting a new category of data or change how we share data with third parties — we will notify registered players by email or through an in-platform notification before the changes take effect.

We encourage you to review this page periodically. Continued use of pak111 after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, please stop using pak111 and contact support to close your account and request deletion of your data.

13. Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to understand how your data is being used, or wish to exercise any of your data rights, please contact our support team. We are available 24 hours a day, seven days a week.

When contacting us about a privacy matter, please include your registered email address and account username so we can locate your account and respond accurately. For data deletion or access requests, use the subject line "Data Rights Request" so our team can prioritise your message correctly.

For responsible gaming concerns — including setting deposit limits, session time reminders or self-exclusion — please visit our Responsible Gaming page or raise the request directly with our support team. These requests are handled as a priority.

For general platform questions, our FAQ page covers the most common queries from Pakistani players and is available any time.